West Coast Windows
BDC helped us accomplish a lot. In the HR workshops they held, they challenged us to make decisions and commit. We loved their whole approach.
Brock Hayes
President
A company where employees feel acknowledged and appreciated, and communicate openly.
About the company
Established in 1976, the family-owned company designs, manufactures and installs custom-crafted residential windows and doors.
Location: Delta, British Columbia
Industry: Manufacturing
Entrepreneur challenge
Having grown to 43 employees and recently completed an ownership transition, West Coast Windows management recognized the increasing need to formalize the company’s HR processes. They knew they needed to develop tools, templates, and processes to support scalable, efficient operations, and to support managers and the communications within the team.
BDC expertise
BDC experts in HR management helped West Coast Windows build a solid HR base that aligned with its core principles and long-term goals. They offered guidance, coaching and tools on keeping the company’s workforce motivated to help reduce turnover and foster loyalty. The client really appreciated the simple and practical aspect of the project: including the templates they could use immediately.
Results
- Refreshed employee manual
- Conducted a survey to get a pulse of employee engagement
- Defined company values, mission and vision statements
- Implemented improved performance management review process
- Formalized and updated employment agreements